Last Updated: December 2025
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we’re unable to offer a full refund or exchange.
Because many of our products are made-to-order or customized, we have specific guidelines outlined below.
Eligibility for Returns
To be eligible for a return, your item must:
- Be unused
- Be in the same condition you received it
- Be in the original packaging
- Include a receipt or proof of purchase
Non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
Partial refunds may be granted for:
- Items not in original condition
- Items damaged or missing parts for reasons not due to our error
- Items returned more than 30 days after delivery
Refunds
Once we receive and inspect your return, you will receive an email confirming approval or denial of your refund.
If approved:
- Your refund will be processed
- A credit will be automatically issued to your original method of payment within a few business days
Late or missing refunds
If you have not received your refund:
- Check your bank account again
- Contact your credit card company — refunds may take several business days to post
- Contact your bank — some processing time may apply
If you have completed these steps and still have not received your refund, please contact us at sinead_fernandes@bloomengineeringdesigns.com.
Sale items
Only regular priced items may be refunded. Sale or clearance items cannot be refunded.
Exchanges
We replace items only if they are defective, damaged, or have print/quality issues due to our error.
To request an exchange:
Send the item to: {physical address}
Email us at sinead_fernandes@bloomengineeringdesigns.com
Gifts
If the item was marked as a gift and shipped directly to you:
- You will receive a gift credit for the value of the return
- A gift certificate will be sent to you once the returned item is received
If the item was not marked as a gift, the refund will be issued to the original purchaser.
Shipping returns
To return your product, mail it to:
{physical address}
Customers are responsible for return shipping costs.
Shipping charges are non-refundable.
If a refund is issued, the cost of return shipping may be deducted.
For higher-value items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items.
Need help?
For questions about refunds or returns, contact us at:
sinead_fernandes@bloomengineeringdesigns.com